~ Whenever you see a successful business, someone once made a courageous decision ~
~ Whenever you see a successful business, someone once made a courageous decision ~
~ A business exists to create a customer ~
~ Unless commitment is made, there are only promises and hopes; but no plans. ~
~ Management is doing things right; leadership is doing the right things. ~
~ Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. ~
~ The only things that evolve by themselves in an organization are disorder, friction, and malperformance ~
~ Today knowledge has power. It controls access to opportunity and advancement. ~
~ We know nothing about motivation. All we can do is write books about it. ~
~ Entrepreneurs innovate. Innovation is the specific instrument of entrepreneurship. It is the act that endows resources with a new capacity to create wealth. ~
~ Management is doing things right; leadership is doing the right things. ~
~ So much of what we call management consists in making it difficult for people to work ~
~ Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . . ~
~ Time is the scarcest resource of the manager; If it is not managed, nothing else can be managed ~
~ Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. ~
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