Time is the scarcest resource of the manager; If it is not managed, nothing else can be managed Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. The only things that evolve by themselves in an organization are disorder, friction, and malperformance. Efficiency is doing better what is already being done. Objectives are not fate; they are direction. They are not commands; they are commitments. They do not determine the future; they are means to mobilize the resources and energies of the business for the making of the future. Unless commitment is made, there are only promises and hopes; but no plans. To make knowledge productive, we will have to learn to see both forest and tree. We will have to learn to connect. Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. Since we live in an age of innovation, a practical education must prepare a man for work that does not yet exist and cannot yet be clearly defined. Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the "naturals," the ones who somehow know how to teach. Meetings are a symptom of bad organization. The fewer meetings the better. Management by objective works - if you know the objectives. Ninety percent of the time you don't. A business exists to create a customer There is nothing so useless as doing efficiently that which should not be done at all. Most Popular Topics:
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