Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.
Peter F. Drucker
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the "naturals," the ones who somehow know how to teach.
Peter F. Drucker
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter F. Drucker
Since we live in an age of innovation, a practical education must prepare a man for work that does not yet exist and cannot yet be clearly defined.
Peter F. Drucker
The only things that evolve by themselves in an organization are disorder, friction, and malperformance.
Peter F. Drucker
Entrepreneurs innovate. Innovation is the specific instrument of entrepreneurship. It is the act that endows resources with a new capacity to create wealth.
Peter F. Drucker