Our character is basically a composite of our habits. Because they are consistent, often unconscious patterns, they constantly, daily, express our character.
Whatever is at the center of our life will be the source of our security, guidance, wisdom, and power.
Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us.
We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals
Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.
Personal leadership is the process of keeping your vision and values before you and aligning your life to be congruent with them.
Empathy takes time, and efficiency is for things, not people.
Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.
We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.
Between stimulus and response, there is a space. In that space lies our freedom and power to choose our response. In our response lies our growth and happiness.
It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.
Always treat your employees exactly as you want them to treat your best customers.