The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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APA Style Citation
Tom Peters (n.d.). FinestQuotes.com. Retrieved May 27, 2012, from FinestQuotes.com Web site: http://www.finestquotes.com/
Tom Peters (n.d.). FinestQuotes.com. Retrieved May 27, 2012, from FinestQuotes.com Web site: http://www.finestquotes.com/