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~ When a management with a reputation for brilliance tackles a business with a reputation for bad economics, it is the reputation of the business that remains intact. ~ ~ That is the true genius of America, a faith in the simple dreams of its people, the insistence on small miracles. That we can say what we think, write what we think, without hearing a sudden knock on the door. That we can have an idea and start our own business without paying a bribe or hiring somebody's son. That we can participate in the political process without fear of retribution, and that our votes will be counted -- or at least, most of the time. ~ ~ A business exists to create a customer ~ ~ A satisfied customer is the best business strategy of all. ~ ~ All business success rests on something labeled a sale, which at least momentarily weds company and customer. ~ ~ A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ ~ This is a very exciting time in the world of information. It's not just that the personal computer has come along as a great tool. The whole pace of business is moving faster. Globalization is forcing companies to do things in new ways. ~ ~ It's the most unglamourous glamour business in the world. ~ ~ Crime is a logical extension of the sort of behavior that is often considered perfectly respectable in legitimate business ~ ~ On every stem, on every leaf ... and at the root of everything that grew, was a professional specialist in the shape of grub, caterpillar, aphis, or other expert, whose business it was to devour that particular part. ~ ~ No one can possibly achieve any real and lasting success or get rich in business by being a conformist. ~ ~ Baseball is too much of a sport to be called a business, and too much of a business to be called a sport ~ |
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