Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter.
Erich Fromm
Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.
Stephen Covey
Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.
Robert Kaplan
Oracle has a highly disillusioned customer base. They are coming apart at the seams.
William McDermott
No one bill will cure the problem of spam. It will take a combined effort of legislation, litigation, enforcement, customer education, and technology solutions.
David Baker
You need to know about customer feedback that says things should be better
Bill Gates
Innovation comes from the producer -- not from the customer.
W. Edwards Deming
A product is something made in a factory; a brand is something that is bought by the customer. A product can be copied by a competitor; a brand is unique. A product can be quickly outdated; a successful brand is timeless.
Stephen King
Your brand is created out of customer contact and the experience your customers have of you.
Stelios Haji-Ioannou
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi
Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.
David P. Norton
A bargain is anything a customer thinks a store is losing money on
Kin Hubbard