Customer Experience Quotes

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Sam Walton

Innovation comes from the producer -- not from the customer.

W. Edwards Deming

A business exists to create a customer

Peter F. Drucker

The great thing is the start -- to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer -- and him for nothing.

Robert Collier

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

Henry Ford

Right or wrong, the customer is always right.

Marshall Field

When the customer comes first, the customer will last

Robert Half

Reduce the layers of management. They put distance between the top of an organization and the customers.

Donald Rumsfeld

Advertising is of the very essence of democracy. An election goes on every minute of the business day across the counters of hundreds of thousands of stores and shops where the customers state their preferences and determine which manufacturer and which product shall be the leader today, and which shall lead tomorrow.

Bruce Barton

Reduce the layers of management. They put distance between the top of an organization and the customers.

Donald Rumsfeld

Education seems to be in America the only commodity of which the customer tries to get as little he can for his money.

Max Forman

Confidence is contagious and so is lack of confidence, and a customer will recognize both.

Vincent Lombardi

Your most unhappy customers are your greatest source of learning.

Bill Gates

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Customer needs have an unsettling way of not staying satisfied for very long.

Karl Albrecht

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