Customer Week Quotes

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

Mark Cuban

Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter.

Erich Fromm

Your most unhappy customers are your greatest source of learning.

Bill Gates

The biggest threat to McDonald's lies within - and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.

Charlie Bell

As leaders shift their focus to customers and quality, they realize that the old authoritarian leadership style does not work anymore. To achieve quality, service, and rapid response, leaders must utilize all available talent. They must find ways to inspire, involve, and empower employees. They must create a work environment that encourages commitment, innovation, and cooperation. Instead of evaluating, leaders now coach. Instead of doing, they delegate. Instead of telling, they facilitate. No one is expected to boss anyone. Everyone is expected to participate.

Dr. Suzanne Willis Zoglio

Always treat your employees exactly as you want them to treat your best customers.

Stephen R. Covey

Your most unhappy customers are your greatest source of learning.

Bill Gates

Never treat your audience as customers, always as partners.

James Stewart

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

H Ross Perot

Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.

Stephen Covey

Always treat your employees exactly as you want them to treat your best customers.

Stephen Covey

Conducting your business in a socially responsible way is good business. It means that you can attract better employees and that customers will know what you stand for and like you for it.

Derby Brown

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Tom Peters

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

Ross Perot

Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

Robert Kaplan

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