We listened to what our customers wanted and acted on what they said. Good things happen when you pay attention.
John F Smith
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi
Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.
David P. Norton
A bargain is anything a customer thinks a store is losing money on
Kin Hubbard
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter F. Drucker
Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.
Frederick F. Reichheld
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton
A business exists to create a customer
Peter F. Drucker
This agreement allows us to extend the breadth and sophistication of our integrated solutions to our customer's automatic material handling needs.
Claude Imbleau
The transaction reinforces our commitment to grow our electricity business and to continue offering customers a competitive package.
Roy Gardner
Confidence is contagious and so is lack of confidence, and a customer will recognize both.
Vincent Lombardi
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Kerry Stokes