Your brand is created out of customer contact and the experience your customers have of you.
A lot of people think that the new economy is all about the internet. I think that it's being fueled by the internet - as well as by cell phones, digital assistants, and the like - but that it's really about customers.
Never treat your audience as customers, always as partners.
Always treat your employees exactly as you want them to treat your best customers.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
A brand is a set of differentiating promises that link a product to its customers.
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
The biggest threat to McDonald's lies within - and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.
Reduce the layers of management. They put distance between the top of an organization and the customers.
Advertising is of the very essence of democracy. An election goes on every minute of the business day across the counters of hundreds of thousands of stores and shops where the customers state their preferences and determine which manufacturer and which product shall be the leader today, and which shall lead tomorrow.
We listened to what our customers wanted and acted on what they said. Good things happen when you pay attention.
It took us three years to build the NeXT computer. If we'd given customers what they said they wanted, we'd have built a computer they'd have been happy with a year after we spoke to them - not something they'd want now.
Our industry is changing rapidly, and as a leading competitive provider in Kentucky, SE Tel needed to provide reliable, affordable and compelling product enhancements. The Juniper Networks solution enables us to reliably support our existing services, while providing the advanced features that ensure we can continue to keep pace with a changing industry by introducing innovative services and exceeding our customers' expectations.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Conducting your business in a socially responsible way is good business. It means that you can attract better employees and that customers will know what you stand for and like you for it.
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.
Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Your most unhappy customers are your greatest source of learning.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
The transaction reinforces our commitment to grow our electricity business and to continue offering customers a competitive package.
This new technology provides enhanced denial of service attack coverage. Denial of service is becoming a bigger and bigger problem in the industry, as many customers are receiving extortion-related calls.
As leaders shift their focus to customers and quality, they realize that the old authoritarian leadership style does not work anymore. To achieve quality, service, and rapid response, leaders must utilize all available talent. They must find ways to inspire, involve, and empower employees. They must create a work environment that encourages commitment, innovation, and cooperation. Instead of evaluating, leaders now coach. Instead of doing, they delegate. Instead of telling, they facilitate. No one is expected to boss anyone. Everyone is expected to participate.